Let’s Talk

How quickly can I get a response?

Our customer service team usually replies within 24–48 hours on business days. Response times may be slightly longer during weekends, public holidays, or peak seasons. For urgent battery customization or bulk order inquiries, please include detailed product requirements so we can respond more efficiently.

Do you provide custom battery solutions?

Yes. We provide custom battery solutions for different applications, including Li-ion batteries, Li-Po batteries, rechargeable battery packs, connector customization, wire length customization, voltage and capacity matching, and battery pack design.

Please send us your required battery size, voltage, capacity, connector type, wire length, application, and quantity. Our team will review your requirements and provide a suitable solution.

Do you support international shipping?

Yes. We support international shipping to many countries and regions, including the United States, Canada, Europe, the United Kingdom, Australia, and other supported destinations.

Please note that battery products may be subject to special transportation regulations, customs inspection, carrier restrictions, and longer delivery times.

What information should I include in my inquiry?

To help us provide an accurate quotation or battery solution, please include the following information in your inquiry:

Battery model or size

Voltage and capacity
Required quantity
Connector type and wire length
Application or device model
Destination country
Any special requirements, such as custom label, protection board, or packaging

How long does shipping usually take?

Estimated delivery time depends on the destination country, shipping method, customs clearance, and local carrier processing.

United States / Canada: usually 7–15 business days
Europe / United Kingdom: usually 10–20 business days
Australia: usually 12–25 business days
Other countries: usually 15–30 business days

Do I need to pay customs duties or import taxes?

International orders may be subject to customs duties, VAT, import taxes, or handling fees charged by the destination country. These charges are determined by local customs authorities and are usually the responsibility of the customer unless otherwise stated at checkout.